2011 Green Works/VNLA Summer Meeting and Trade Show
NEW VENUE – Shelburne Farms, 1611 Harbor Road, Shelburne, VT
8:00 – 9:00 am – Trade Show Registration
8:00 -10:30 am – VCH Exam
9:00 -10:30 am – Keynote Address w/ Richard Gallagher, Point of Contact Group, communications expert and noted author.
“Great Customer Connections” – Excellent customer service is much more than having a “good attitude” – it is a set of professional skills that you can learn, and practice, that benefit both your career and your personal life. This presentation will teach you how to become supremely confident in any customer situation, and gain interpersonal and leadership skills that last a lifetime. Learn how to defuse and de-escalate customer situations and how to work better with less stress when dealing with customers, whether it is retail, wholesale, or working with landscape clients.
10:30 – 11:00 – Visit with Vendors/Trade Show
11:00am-Noon
Richard Gallagher, Point of Contact Group – “Strength-Based Coaching: How to Tell Your Employees Anything” Even the best employers/teams can develop obstacles and communication problems in the workplace – particularly when people are talented and dedicated to their jobs. If you struggle with how to coach people or give them feedback, particularly in sensitive situations, this session will teach you the secrets of strength-based feedback: proven, criticism-free way to communicate with people in ways that create real behavior and performance change, without getting them defensive.
12:15 – 1:15 pm – Lunch – Lunch under the tent.
1:15 – 2:00 pm – Green Works Live Auction –
Please donate a plant, book, or tool for the live auction! ALL PROCEEDS WILL BE DONATED TO THE hurricane relief fund established by the VT Agency of Agriculture.
2:00 – 3:00 pm. – Concurrent Sessions – choose one of the 2:
“The Distressing Diseases of 2011 and Updates from the Agency of Ag” w/Tim Schmalz. Tim will discuss the diseases that have wreaked havoc this season and what to be on the look out for the fall and next spring. Tim will also discuss Agency of Ag updates that will be affecting our industry in the future. Earns one (1) pesticide credit.
OR
Shelburne Farms Garden Tour
3:00 – 3:30 pm. – Visit with Vendors/Trade Show
3:30 – 4:30 pm. – Concurrent Sessions – choose one of the 2:
Shelburne Farms Garden Tour
OR
“The Medley of Insect Pests From the 2011 Season” w/Jon Turmel, VT State Entomologist. Jon’s presentation will concentrate on the monitoring, detection, and control of invasive insects we have encountered this season and are up against in the near future. Jon will talk about what is on the horizon and how we can prepare for the insects that plague us.
Earns one (1) pesticide credit.
Costs
To register for this event and make payment online, please use the add to cart buttons below. Please enter the attendee’s name. If you need to register more than 1 person, please add each to the cart individually. An additional $10 will be charged for walk-in registration on the day of the meeting.
Member Registration $35
Non-Member Registration $45
Additional Registrations (each) $30
Students Free
Lunch $20
VCH Exam-Member $10
VCH Exam Non-Member $25
Green Works 2011 Summer Mtg Attendee Registration
Exhibitor Registration and Info
Speaker Profiles
Richard S. Gallagher 
Rich Gallagher is one of the nation’s leading experts on communications skills. His eight nationally published books include What to Say to a Porcupine, a national #1 customer service and business humor bestseller and finalist for 800-CEO-READ’s 2008 Business Book of the Year, as well as his latest book How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work.
A former customer service executive and trained therapist as well as a popular public speaker, Rich focuses on the mechanics of what to say in difficult situations, based on the latest principles of behavioral psychology. His lengthy management career includes:
Helping to lead a West Coast software startup to become a major NASDAQ firm as its director of customer services,
Leading another major 24×7 call center to near-perfect customer satisfaction ratings and near-zero turnover,
Heading his own training and development firm Point of Contact Group, where he has taught over 15,000 people how to take control of any interpersonal situation.
A member of the National Speakers Association, Rich’s materials have been excerpted in Dale Carnegie training and elsewhere, and he is a veteran of numerous speaking engagements, media appearances and corporate workshops. Visit him online at www.pointofcontactgroup.com, or on his YouTube channel at http://www.youtube.com/user/RichGallagherPOC.
Tim Schmalz
Tim Schmalz has been the VT State Plant Pathologist since October, 2005. Prior to becoming plant pathologist, Tim worked in environmental and groundwater protection as a private consultant in VT, VA, NJ and PA. After moving to VT in 1994, it became clear that Tim’s interests lay more in plant and forest protection. His education background includes a BA in Geology from Colgate University, an MS (in- progress) in Forest Pathology and a GIS from UVM. His Master’s research focuses on statistical and spatial patterns of butternut canker dis- ease in VT.
Jon Turmel
Jon Turmel is the Vermont State Entomologist and keeps watch over pest developments for our industry. Jon is also an adjunct faculty lecturer at the University of Vermont.